Privacy Policy

Dot Bar Communications LLC · Effective date: 2026-10-25

Dot Bar Communications LLC ("Dot Bar", "we") is a small wireless internet service provider in Randolph, Utah. This policy explains what information we collect from customers who contact us by text message (SMS/MMS), phone or email, how we use it, and the choices you have. It applies to our customer support messaging program, Dot Bar Communications customer support texts (Dottie).

What we collect

• Your name, mobile phone number and email address.
• Your service address and the account and billing information on your Dot Bar account (plan, balance, invoices, payment status).
• The content of the messages you send us and the replies we send you, including any photos you attach, and the date and time of each message.
• Voicemails you leave on our business number and their transcripts.

Why we collect it

• Customer support: answering your questions about your service and your account.
• Service and outage notices about the equipment that serves your address.
• Billing: balances, invoices, payment links and payment confirmations.

Message content is processed by an automated assistant (Dottie) that looks up your account to answer you, and may be reviewed by staff to help you, to check the assistant's work and to improve the service. The assistant never asks for and never stores card numbers; a card number sent by text is removed before it is stored.

Who we share it with

Information is shared only with the service providers needed to deliver the service: our SMS carrier (Twilio), the automated-assistant provider that processes message content, and our billing and network management system. These providers process it on our behalf and under our instructions. Your information is never sold.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties.

We may disclose information when the law requires it.

Retention

Message content, voicemail transcripts and the assistant's activity log are kept while you are a customer and for up to two years afterwards, so we can answer questions about past support and billing. Account and billing records are kept as long as the law and our accounting require.

Your choices and requests

• Reply STOP to any text from us to stop receiving texts; you will receive one confirmation message. Reply HELP for help.
• To see, correct or request deletion of the information we hold about you, call (435) 338-3198 or email [email protected]. We will delete message content on request, except records we must keep for billing or legal reasons.

Changes and contact

We will post any change to this policy on this page with a new effective date. Questions: call (435) 338-3198, email [email protected], or write to Dot Bar Communications LLC, 6450 Manhead Road, Randolph, Utah 84064. Our SMS program terms are at SMS Terms and Conditions.